Frequently Asked Questions
Everything you need to know about your Mackie Direct experience.
What are your standard shipping times for furniture and home decor?
Most items are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while larger furniture pieces may require 7-14 days for specialized freight delivery.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture or items marked as final sale are not eligible for returns unless they arrive damaged.
Do you offer white-glove delivery and assembly?
Yes, for select large furniture items, we offer a white-glove delivery service which includes room-of-choice placement, assembly, and removal of all packaging materials for an additional fee at checkout.
How can I track the status of my order?
Once your order is dispatched, you will receive an email with a tracking link. You can also log into your Mackie Direct account to view real-time updates on your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If your item arrives damaged, contact our support team within 48 hours of delivery with photos of the damage and the packaging to initiate a replacement or refund.